Privacy Policy
This policy explains what personal data A-VOX Vocal & Piano Studio (“A-VOX,” “we,” “us”) collects when you visit a-vox.co.uk, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
A-VOX Vocal & Piano Studio is a private music tuition studio based at 21 Page’s Walk, Bermondsey, London SE1 4SB. We are the data controller for information collected via this website.
Contact: avox.studio.london@gmail.com
2. What data we collect
We keep data collection to the minimum needed to run the studio. Specifically:
2.1 Information you give us directly
- Contact form submissions: your name, email address, phone number (optional), and the message you send us.
- Email or phone enquiries: any information you choose to share when contacting us at avox.studio.london@gmail.com or by phone.
2.2 Information collected automatically
- Analytics data: Google Analytics 4 collects anonymised information about your visit (device type, browser, pages viewed, referring source, approximate location at city level). This data is processed by Google and we only see it in aggregate form. You can opt out via your browser settings or a browser extension.
- No advertising or remarketing: we do not run advertising, retargeting, or profiling on our website. No ad-related cookies are set.
3. How we use your data
We only use the data you provide for the following purposes:
- To reply to enquiries and arrange lessons.
- To send lesson-related information (times, materials, invoices) to existing students.
- To understand aggregate site traffic and improve the website (analytics data only).
We do not use your data for marketing, we do not sell or share it with third parties for commercial purposes, and we do not build profiles about you.
4. Legal basis for processing
- Contact form and enquiries: legitimate interest (responding to your request) and, where applicable, contractual necessity (arranging lessons).
- Analytics cookies: legitimate interest (understanding aggregate site usage to improve our services). You can opt out via your browser settings at any time.
5. Third-party services we use
The website uses the following third-party services. Each provider handles data under its own privacy policy:
- Google Analytics 4 & Google Tag Manager (Google Ireland Ltd) — anonymised traffic analytics. Google’s privacy policy.
- Featurable — embed widget that shows our public Google reviews. Featurable’s privacy policy.
- Hostinger — hosting provider. Server logs (IP address, timestamp, requested URL) are kept briefly for security and diagnostics.
6. Cookies
We use a small number of cookies. Full details, including cookie names and durations, are in our Cookie Policy. You control cookie consent via the banner shown on your first visit or the “Cookie Settings” link in the footer.
7. How long we keep data
- Contact form / enquiry emails: retained while relevant to the enquiry, then deleted (typically within 12 months).
- Active student records: retained while lessons are ongoing and for a reasonable period afterwards for accounting and follow-up.
- Analytics data: stored by Google according to the retention setting configured in Google Analytics 4 (currently 14 months), then automatically deleted.
- Server logs: automatically rotated by the hosting provider.
8. Your rights under UK GDPR
You have the following rights regarding your personal data:
- Right of access — ask us for a copy of the data we hold about you.
- Right to rectification — ask us to correct inaccurate data.
- Right to erasure (“right to be forgotten”) — ask us to delete your data.
- Right to restrict processing — ask us to pause using your data.
- Right to data portability — receive your data in a structured, machine-readable format.
- Right to object — object to processing based on legitimate interests.
- Right to withdraw consent — withdraw cookie consent at any time via the “Cookie Settings” link in the footer.
To exercise any of these rights, email avox.studio.london@gmail.com. We’ll respond within one month.
9. Complaints
If you’re not satisfied with how we’ve handled your data, you can lodge a complaint with the UK Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.
10. International transfers
Some third-party providers (notably Google) may transfer data outside the UK. Where this happens, transfers are protected by Standard Contractual Clauses or equivalent safeguards as approved by the UK ICO.
11. Changes to this policy
We may update this policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be flagged clearly on the home page.
12. Contact
Questions? Get in touch at avox.studio.london@gmail.com or +44 7751 464453.